• The Family Services Alliance (FSA) has developed a series of trainings designed to support the development of knowledge and practice in case management among family support organizations and to enhance the case management capacity within family support programs.
  
• An individual who successfully completes the full series will receive a certificate of completion.

• Staff members of family support organizations who work directly with families, and who may not have a degree in social work, counseling, or a related field.

• For family support providers – increased knowledge and practice in providing case management services to support families. Having completed these trainings is also a way to demonstrate their familiarity with case management services.
  
• For programs – programs can demonstrate that their staff members are familiar with case management services.

• Participants will receive a certificate of completion after the successful completion of the required trainings.
  
• The trainings will be offered throughout the year and participants can enroll in the program at any time.

• Trainings must have been completed within the last two years.
  
• After confirming attendance, credit will be given to participants who have participated in any of the previously offered FSA Case Management trainings.
  
• Credit is only offered for trainings provided by FSA.

• There is no cost for participation in the Case Management Trainings Program, or for receiving a certificate of completion, other than the training registration fees for each training.

• Complete and submit the Case Management Training Program Registration Form. The registration form can be found on the FSA website.
  
• Once the completed registration form is received by FSA, we will track your progress and send reminders when the next Case Management training is being offered.

Core Trainings:

• Standards of Quality for Family Strengthening & Support Certification
  
• An Introduction to the Protective Factors

Case Management Trainings (required):

• Case Management Essentials
  
• Recognizing & Reporting Suspected Child Abuse (Mandated Reporter Training)
  
• Supportive Crisis Response

Electives (choose 2):

• Case Management 102: Importance of Documentation and Case Notation
  
• Case Management 103: Importance of Bringing a Cultural Perspective
  
• Professional Boundaries – Essential for Effective Helping Relationships
  
• Making the Right Connections: Strategies for Providing Enhanced Information and Referral for Families
  
• Improving Networking Skills and Enhancing Interagency Relationship
  
• Understanding and Communicating with Children & Families with Adverse Childhood Experiences (ACEs)
  
• Understanding and Communicating with Families with Domestic Violence Issues (any training(s) in the DV Series)
  
• Understanding and Communicating with Families with Mental Health Issues
  
• Understanding and Communicating with Families of Children with Disabilities
  
• Understanding and Communicating with LGBTQ Families
  
• Supporting Families to Address Bullying in Schools
  
• Restorative Youth Case Management
  
• Motivational Interviewing for Helping Professionals
  
• Self-Care
  
• Working in a Diverse Community / Understanding Bias

• Trainings are offered throughout the year. Upcoming trainings can be found on our website.